CASE 5342935Ready for review
Candidate

Shant
Cancik

Pronounced “Shawnt”, like Sean with a T.

I build the internal tools that operations teams live in all day: case queues, approval workflows, audit trails, and now the AI automation that sits on top of them.

10+ years building on ServiceNowManager and technical architect, Accenture Federal ServicesHands-on with agentic AI workflowsB.S. Computer Science, UC Santa Cruz

The posting, line by line

Each row is a requirement from the Review Tooling posting, paired with the work that answers it.

The role asks forEvidenceVerdict
Investigation, review and enforcement tooling: case queues, investigation views, decision and audit logging, account actions
ServiceNow is a case-management platform. For a decade I have built on its queues, assignment rules, SLAs, audit history and workflow engine for the Department of Defense, the FCC, PayPal and UC Santa Cruz.
Direct match
A platform layer of reusable APIs and services so new review workflows stand up quickly and safely
Technical architect and lead developer for a custom Contract Management Application and the IT Business Management suite on a DoD contract. Custom apps, Service Portal, and third-party integrations. Reusable building blocks are how a small team supports a large program.
Direct match
Sensitive or regulated data with access control, auditability, retention and residency requirements
Federal work for the DoD and FCC: platform security, role-based access, instance cloning and upgrades, and data hygiene on a mission-critical application where I owned development and operational stability.
Direct match
Internal tools for demanding operational users, with a record of measurably improving their workflows
At Deloitte I designed an automated asset management solution for PayPal that PayPal presented on stage at ServiceNow Knowledge 19. At UCSC I built catalog workflows that streamlined service fulfillment across university departments.
Direct match
Scale review through automation, toward Claude-assisted and Claude-driven review workflows
I build agentic automations hands-on with OpenClaw, an AI agent tool, and I built a ServiceNow developer plugin for MCP with 14 slash commands, so an AI agent can work inside the same platform operators use. My design doc sketches how I'd apply this to your review queues.
Strong
Work across policy, operations, legal, privacy and data science
Ten years of consulting at Accenture Federal Services and Deloitte, turning program-office and stakeholder needs into releases. I wrote training material and ran onboarding workshops for new developers.
Strong
A product-minded approach: watch where internal users struggle and fix it
Lead developer through 15 sprint cycles, working directly with testers on every release. Outside client work I ship my own products end to end, from an iOS app to an FCC-cleared hardware device.
Strong
Multiple cloud providers, or provider-agnostic infrastructure
My production work has run on ServiceNow's managed cloud and federal hosting. Deploying into partner cloud environments where data stays in place is the area I would invest in first.
Will ramp
Care about the societal impact of AI
I built LifeSpent, an iOS app that helps people break compulsive phone checking by showing how much of their life it is projected to consume. Safety tooling is where that instinct has the most leverage.
Strong
Design doc

How I'd build Claude-assisted review

A short design for scaling review with Claude while keeping every decision auditable, reversible and inside your data-retention commitments.

Signal→Claude triage→Queue→Review→Decision + audit→Feedback
Read the design

Record

Most recent first.

May 2026 – now
Accenture Federal Services
Manager, Technical Architect · Department of Defense

Technical architect for the IT Business Management suite and a custom Contract Management Application. Responsible for development and operations on a mission-critical application.

2019 – 2026
Accenture Federal Services
Associate Manager, Lead Developer · Department of Defense

Lead developer on the same DoD program, covering the IT Business Management suite and the custom Contract Management Application.

2019
Deloitte
Consultant, ServiceNow Developer

Designed and built an automated asset management solution for PayPal, showcased by PayPal with a stage presentation and demo at ServiceNow Knowledge 19.

2017 – 2019
Accenture Federal Services
Senior Analyst, then Consultant · DoD and FCC

Lead developer through 15 sprint cycles and every major-release maintenance window. Custom apps, Service Portal, integrations, platform security, cloning, upgrades and data hygiene.

2016 – 2017
UC Santa Cruz
Business Analyst, ServiceNow Developer

Built service catalog items and workflows for university departments, and wrote training material for onboarding developers.

2015
Siloh, Paris
Software Engineering Intern

Built a data-collection utility for one of the company's major clients.

Certifications
  • ServiceNow Certified Application Developer
  • ServiceNow Certified Implementation Specialist, ITSM
  • ServiceNow Certified System Administrator
  • IBM Blockchain Foundation Developer
  • ITIL Foundation
Languages and stack
  • JavaScript, Python, Java, C, PHP
  • HTML, CSS, Three.js, GSAP
  • ServiceNow, MCP, LLM agents
  • ESP32 firmware, iOS
Education
  • B.S. Computer Science, UC Santa Cruz, 2017
  • Minor in Technology Information Management
  • Spoken: English, Armenian, Turkish

Things I built on my own

Each one taught me something the review tooling team needs.

ServiceNow MCP plugin

Developer tooling

A developer plugin with 14 slash commands that lets an AI agent work directly inside ServiceNow instances.

Relevant to: Claude-assisted workflows inside an operator platform.

Agent automations

Built with OpenClaw

Agentic workflows I build and run with OpenClaw to automate real, multi-step tasks.

Relevant to: automation that keeps people in the loop.

SOLOMINER Watch ↗

Hardware product · getsolominer.com

A wearable Bitcoin-mining device on the ESP32-S3, through FCC clearance and launch, with a scroll-driven Three.js launch site.

Relevant to: shipping a regulated product from zero to launch.

LifeSpent

iOS app

Shows people how much of their life their phone is projected to consume, to break doom-loop app opens.

Relevant to: designing for user well-being.

Job-board fit scorer

Side project · runs live

A small tool that pulls every live Anthropic posting from the public job board and scores it against my background. It's how I confirmed Review Tooling was the role to apply for.

See it run
Contact
shantcancik@gmail.com

linkedin.com/in/shantcancik · Based in Los Angeles